The highest quality of service cannot be achieved with legacy organization structures that hamper collaboration and provoke friction across teams. Our team works closely with top management to identify organizational issues, tension points and broken informational flows. Using this diagnostic, our team will collaboratively design an optimal organization structure that supports the company vision and mission while catering for different teams' aspirations.

Achieving excellence requires constant and systematic performance measurements to identify required corrections. Our team will work closely with key stakeholders to translate your strategy into measurable and meaningful organization-wide Key Performance Indicators (KPIs). Our team will then collaborate with managers across your organization to cascade down these KPIs to the departmental level helping them measure performance, and identify improvement opportunities. These KPIs will then be used by the Optimity team to deliver executive dashboards, custom reports as well as balance scorecards. As such, the Optimity team supports organizations develop integrated performance management systems from KPI selection and design to reporting.

Sustaining competitive advantage requires rigorous cost control and a systematic pursuit of efficiency. Our team's proven cost optimization methodology helps organizations assess their overall cost structure and identify high inefficiency areas. Working with senior executives, the team will identify cost optimization opportunities and define approaches to reduce waste while minimizing impact on operations and team morale. We conduct a thorough analysis by comparing cost figures to benchmarks, engaging in root cause analysis to identify the dynamics underlying the wastage, and developing recommendations to optimize cost across the organization.

With procurement costs being the second largest cost item for hospitals after payroll and given their impact on patient experience and outcomes, it is critical for hospitals to develop effective and collaborative supply chain capabilities. Our team supports organizations in assessing their supply chain, identifying improvement opportunities and capturing them. Through demand planning, supply standardization, supplier consolidation, as well as inventory optimization, the Optimity team will help organizations develop supply chain processes making a direct lasting impact on patients and bottom line.

One of the key bottlenecks in hospitals is ensuring patients accessibility to beds in a timely manner. The Optimity team analyzes hospital patient flows, identifies bottlenecks and defines optimal flows. The team works closely with hospital managers and admission teams to improve the scheduling of elective admissions, streamline admission and discharge processes, and improve room turnaround to help them minimize disruption, maximize utilization and increase revenue.

Optimity clients benefit from a broad experience in quality auditing, quality enhancement programs, risk assessment and development of mitigation strategies to improve patient safety and delivery of care.

With most hospitals operating on razor thin margins, the typical focus is on controlling costs, leaving many hospitals unaware of the opportunities to optimize their revenue cycle. Inefficient revenue cycle management could lead to substantial revenue wastage. The Optimity team helps hospitals improve their top line, adding much needed revenue to sustain required investments. Diverse payment models, ever changing rules, and limited coordination among the various stakeholders lead to a degradation of the revenue cycle. The Optimity team works closely with the finance and billing teams to diagnose the revenue cycle, identify leakage areas and develop recommendations to address them. The team then focuses on reducing missed billings, denials and underpayments to achieve optimal revenue cycle capabilities.